Terms and Conditions
About our watches
Due to the nature of vintage & high-end watches, all watches are sold as-is. We will do our best to describe, photograph, and assist you to ensure full transparency but we do not provide any guarantee on movement accuracy, water-proofing, or any other mechanical guarantee unless stated.
We have made every effort to display as accurately as possible the colors and images of our products that appear on our website. We cannot guarantee that your computer monitor's display of any color will be accurate.
All statements relating to any items sold by The Tokei Club are statements of opinion. We reserve the right to adjust listed or quoted prices and specifications without notice and may also at any time withdraw any of the items without prior notice.
Please be mindful that our products are vintage and preowned, with wear and use. Proper care and maintenance procedures must be taken in order to ensure your timepiece lasts.
Furthermore, as these items have been used in the past, please expect wear and patina from usage and age. Please read all descriptions carefully prior to purchase. Our images should be considered part of the description.
Privacy & Safety
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose your site visitors' personal information?
Our online store is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
How can our site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org
Shipping and Returns
All items will be shipped as follows:
Free shipping via EMS Express if the item’s price is under 500,000 JPY.
Free shipping via Fedex Express if the item’s price is above 500,000 JPY.
If requested by the customer, it is possible the ship the item via DHL Express for any item under 500,000 JPY. However, the customer will bear the costs of the shipping price difference.
Customers are responsible for all customs charges, duty or taxes in his or her respective country.
If packages are lost or stolen, a refund will be issued only after the approval of the insurance claim by our insurance vendor.
All watches come with a 3-day return policy. In the case of shipping, the time period begins when the parcel is signed for. In the case of delivery in person, the time period begins when you collect the watch.
If you are not satisfied with your purchase, please contact us via email or phone to arrange the return. Watches and straps must be returned in the exact same condition.
The Tokei Club will issue a refund within 7 working days of receiving the item back. We will thoroughly inspect each item in order to ensure it remains in the exact same condition.
We will not issue a refund on any watch beyond your 3-day inspection period. All items shall be at the risk of the customer from the date of delivery of the goods.
Returns must be sent by the same method the watch was received with. All items returned must always be fully insured and paid for by you.
Due to complications with shipping certain brands such as Rolex to and from the United States, it remains your responsibility to ensure the watch returns to us so that we can issue your refund. Refunds will only be considered once goods are safely in possession of The Tokei Club and once a full inspection has taken place.
All of our prices are in Japanese Yen JPY unless stated otherwise. All payments and refunds are issued in the same currency unless stated or requested by us otherwise.
Our prices exclude the cost of delivering your goods, as well as any transaction fees, which will be added to the final amount due if necessary. All additional charges will be stated in your invoice.
All watches remain the property of The Tokei Club and will not be shipped until funds have been securely received in full.
We accept the following forms of payment:
Please note that additional fees will be charged for payments via Paypal as they charge a processing fee. Please contact us to find out the additional charges.
Bank Transfer / Wise:
Please contact us for our bank details if you would like to pay via bank transfer.